The Patient Feedback Instrument

DISQ is designed to give GPs structured patient feedback on their interpersonal skills within the consultation. DISQ is administered by the receptionist to 50 consecutive patients.

DISQ contains only 12 items which are rated by patients on a 1-5 scale, and it takes about two minutes to complete. DISQ was designed according to a number of factors, such as a review of the international literature, and input from doctor and patient focus groups throughout Australia. It is currently being used in New Zealand, the UK and Ireland, and throughout Australia.

DISQ has been available for the past four triennia. Many GP Divisions throughout Australia are utilising the DISQ Program as an important learning tool for Registrars.

Results from patient responses will be aggregated and presented to GPs in graphic format according to various patient characteristics such as gender, age and number of previous visits. GPs are required to complete and return a report, which includes identifying 3 skills identified from the results. The GP will then practice these skills over a period of 3-4 weeks and make comment.

To assist GPs identify these skills, a DISQ Ready Reckoner is provided with the results. The DISQ Ready Reckoner corresponds each of the DISQ items with a number of relevant interpersonal skills.

Language Support

DISQ is available in Italian, Greek, Vietnamese, Arabic and Chinese (Mandarin) and Croatian.

Why should GPs need to review this particular aspect of general practice?

Doctors with good interpersonal skills are more highly regarded by their patients, enjoy both greater work effectiveness and satisfaction, and a stronger client base.

Studies have shown most professionals’ interpersonal skills need continuous improvement.

What is the CREDIT POINT value of this activity?

GPs who return the 50 questionnaires, complete and return the report on their response to results, will receive: 40 Category 1 Clinical Audit points in the QA&CPD Program.

Other Category 1 activities available:

A video/workbook educational program – an approved RACGP QA&CPD Active Learning Module.