CFEP has an international reputation for providing health professionals (eg. GPs, consultants, nurses) with systematic patient and colleague feedback on their interpersonal/professional skills and other service aspects.

In 1994 CFEP pioneered the concept of systematic patient feedback on doctors' interpersonal skills. Its instrument and process of feedback was accredited by the Quality Assurance Program within the Royal Australian College of General Practitioners.

In 1996 CFEP was approved by the Australian Government in order to provide patient feedback to general practices as part of the accreditation process, then known as the Better Practice Program.

CFEP is currently looking at expanding its services to hospital staff, and in particular, specialist doctors and nurses.